Cancellation & Refund Policy
Effective from
Cancellation charges depend on how many days before departure we receive your written cancellation (WhatsApp or email to our official contacts). Days are counted from the trip's start date as shown in your confirmation; the day we receive the message counts.
Other cases treated as cancellation by you
Leaving a trip early for any reason, including illness, altitude sickness or a change of plans: no refund for unused days, transport or stays. Costs of returning early are yours.
Being removed from the trip for breaking safety rules or the Terms and conditions: no refund.
Not meeting the medical or fitness requirements at the start of the trip: treated as a cancellation on that date.
Missing a permit, visa or ID deadline we asked for in writing: treated as a cancellation on the date we have to release your seat.
Transfers and date changes
You may transfer your booking to another person who meets the trip's requirements up to 7 days before departure (15 days for international trips) at no charge, as long as any name-change costs from airlines or permit offices are paid.
One free date change to another departure of the same trip is allowed if requested 30 days or more before departure (60 days for international), subject to availability. Later changes are treated as a cancellation and a new booking.
If we cancel
Minimum group size not reached: we will tell you at least 10 days before departure (21 days for international) and offer another date, another trip of equal value, or a full refund of everything you have paid.
Our own reasons (guide unavailable, vehicle failure we cannot replace): same choice of another date, equal-value trip or full refund.
We do not pay for flights, trains or other costs you booked yourself, so please book flexible tickets or buy insurance that covers them.
Weather, road closures and force majeure
Mountain trips depend on conditions we do not control: snowfall, landslides, road closures (for example Rohtang, Atal Tunnel, Kunzum or Khardung La), strikes, permit restrictions, epidemics, political unrest and government orders. If one of these stops a trip before departure, we will offer another date or a credit note valid for 12 months for the amount paid minus costs already incurred that we cannot recover; a cash refund of that amount is available on request. If it happens during the trip, we will change the route or itinerary where we safely can; no refund is due for the changed days, and extra costs (additional nights, alternative transport) are shared by the group.
How refunds are paid
Refunds go to the account or UPI ID the payment came from, within 10 working days of our written confirmation of the cancellation.
Payment-gateway charges are not refundable.
Credit notes are transferable to another person and valid for 12 months from the date of issue.
Insurance
Travel insurance with cancellation cover will usually reimburse charges under this policy for reasons such as illness or family emergency. We recommend it for every trip and require it for international trips.
Contact
To cancel or change a booking, message us on WhatsApp at +91 98771 33041 or use the contact form on our website, quoting your booking reference. We confirm every cancellation in writing; if you do not receive a confirmation, the cancellation has not been recorded.